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Printer Issue

HP Officejet Pro 6978 Printer Issue

01/HP Officejet pro 6978 Printhead Problem

In case you are receiving printhead error, you will have to clean the ink cartridge vents and contacts, by following the set of simple steps to resolving this 123 hp ojpro6978 printer issues.

  • Firstly you will have to be ready with the following materials to clean the cartridge vents and contacts.
  • To clean the clogged vents, you will needed a pin.
  • Ensure that you are ready with a clean, lint-free cloth and a clean dry cotton swab.
  • Make sure that you also have Distilled or bottled water ready with you to clean the ink cartridge vents and contacts.
  • Once you are ready with all the above materials move to the vent area that is present at the top of the ink cartridges, near the HP logo.
  • If you find any clog vents clean it with the pin.
  • If you find any accumulated ink and debris you will have to clean it with the lint-free cloth.
  • To clean the contacts you will have to use the dry cotton swab.
  • Repeat the above steps to clean all the ink cartridges.
  • Once cleaned, reinsert the ink cartridges and then close the access door.
  • Then check the control panel display whether the error is fixed is not.

02/HP Officejet pro 6978 Printer is Offline

In case your HP OfficeJet Pro 6978 printer device is offline, you will have to follow the set of simple steps to fix this 123 hp ojpro6978 printer issue.

  • Firstly you will have to turn off and turn on your HP OfficeJet Pro 6978 printer device and then check whether it is in the ready state.
  • Now you will have to choose the windows option, from windows menu you will have to choose the devices option followed by the devices and printers option.
  • Then you will have to find an icon for your HP OfficeJet Pro 6978 printer device.
  • In case you find a color or grey icon displays with a green checkmark, then you will have to continue with the further steps.
  • In case you find a color or a grey icon displays without a green checkmark, then you will have to choose the Set as Default Printer by right clicking the icon and then proceed with the further steps.
  • In case you find one color and one grey icon displays for your printer, then you will have to choose the Set as Default Printer by right clicking the icon and then proceed with the further steps.
  • Now see what's printing in your product.
  • Then choose Pause Printing and Use Printer Offline from printers menu, and then try to print.

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03/HP officejet pro 6978 Printer Jam

To clear the paper jam of the input tray of the HP OfficeJet Pro 6978 printer device, you will have to follow the below set of simple steps to fix this 123 hp ojpro6978 printer issues.

  • Firstly you will have to lift up the output tray and then pull the input tray towards you to open it.
  • Then by pressing the tabs present on both sides of the input tray you will have to remove it.
  • Then move to the gap where the input tray was present and then remove any jammed papers in the gap where the input tray was present.
  • Once the jammed papers are removed, you will have to insert the input tray back to the HP OfficeJet Pro 6978 printer device.
  • Then try to print, if you find any issue again move to the next process.

Now move to the Automatic Document Feeder, to check for any jammed papers.

  • Firstly you will have to lift the cover of the Automatic Document Feeder (ADF).
  • Now you will have to lift the tab that is present on the front edge of the ADF.
  • Now pull out any jammed papers from the rollers.
  • And, then you will have to close the cover of the ADF and then try to print.
04/HP Officejet pro 6978 Printer not Printing

In case your HP OfficeJet Pro 6978 printer device is not printing then you will have to check the estimated ink levels, and then replace any low or empty cartridges, to do this you will have to follow the below set of simple steps to fix this 123 hp ojpro6978 printer issues.

  • Firstly you will have to choose the ink level icon that is present on the control panel.
  • Then ink level estimate of the ink cartridges will be displayed in your screen.
  • Now you will have to identify any low or empty ink cartridges and then you will have to move on with the further set of steps.
  • Now you will have to turn on your HP OfficeJet Pro 6978 printer device if it is not already on, with the help of the power button.
  • Then open the access door of the HP OfficeJet Pro 6978 printer device.
  • Then you will have to remove the low or empty ink cartridges.
  • Now open the new ink cartridge from the package.
  • Then you will have to insert the new ink cartridge in the cartridge slot of the HP OfficeJet Pro 6978 printer device, push them firmly so that they are fixed firmly in the specific slot.
  • Once inserted you will have to close the access door of the HP OfficeJet Pro 6978 printer device.
  • Follow these steps to insert the other ink cartridges too.
  • Now you will have to try to print.
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