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Setup Issue

HP Officejet Pro 6978 Setup Issue

01/HP Officejet pro 6978 Printer Won’t Turn On

In case your HP OfficeJet Pro 6978 printer device is not turning on then you will have to reset the power module and test the wall outlet, to do this you will have to follow the below set of simple steps to fix this HP ojpro6978 Setup Issues.

  • Firstly you will have to disconnect the power cord from the rear of the HP OfficeJet Pro 6978 printer device.
  • Now you will have to unplug the power cord from the wall outlet also.
  • While the power cord of the HP OfficeJet Pro 6978 printer device is unplugged from the wall outlet, plug any other appliance to the same wall outlet and try work it to check whether the problem is with the wall outlet or not.
  • If the wall outlet works properly, then you will have to continue with the below set of simple steps.
  • After 60 seconds of disconnecting the power cord from the HP OfficeJet Pro 6978 printer device, you will have to reconnect the power cord into the rear of the HP OfficeJet Pro 6978 printer device.
  • Now you will have to connect the power cord into the wall outlet, do not it plug it via power strip or surge protector.
  • Now try to turn on your product.

02/HP ojpro 6978 Printers Ink System Failure

In case your HP OfficeJet Pro 6978 printer device shows ink system failure, then you will have to follow the below set of steps to fix this HP ojpro6978 Setup Issues. We have made these steps simple and easy for you to understand and follow.

  • Firstly you will have to open the access door of the HP OfficeJet Pro 6978 printer device.
  • Then you will have to wait until the carriage is idle and is without making any noise.
  • Then you will have to press the tabs that are present in the front of the ink cartridges to release and to remove the ink cartridges.
  • In case you find any orange tabs with the ink cartridges then you will have to remove it to continue with the further steps.
  • Then you will have to place the ink cartridge in the clean piece of paper such that the ink opening is pointing upwards.
  • Now you will have to close the access door of the HP OfficeJet Pro 6978 printer device.
  • Then you will have to check the control panel for any error messages.
  • If you find ink cartridge system failure error, then you will have to update the software.

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03/HP OfficeJet Pro 6978 Driver Installation Issues

In case your HP OfficeJet Pro 6978 printer device is not found during the driver installation process, you will have to follow the below set of steps to fix this HP ojpro6978 Setup Issues. We have made these steps simple and easy for you to understand and follow.

  • Firstly you will have to turn off the router either by pressing the power button or by disconnecting the power cord of the HP OfficeJet Pro 6978 printer device.
  • Now you will have to turn off the HP OfficeJet Pro 6978 printer device and then you should also disconnect or unplug any power cables or Ethernet cables that are connected with the HP OfficeJet Pro 6978 printer device.
  • Then you will have to shut down your computer device by closing all the running active programs in your device.
  • Now you will have to reconnect the power cords back to the router and then wait until you find the normal connectivity status of the internet light.
  • Now you will have to turn on your HP OfficeJet Pro 6978 printer device.
  • Then turn on your computer and then try with the installation process.
04/Scanner not working on HP OfficeJet Pro 6978 Printer

In case your HP OfficeJet Pro 6978 printer device scanner failure error, then you will have to follow the below set of steps to fix this HP ojpro6978 Setup Issues. We have made these steps simple and easy for you to understand and follow.

  • Firstly you will have to turn off your HP OfficeJet Pro 6978 printer device.
  • Then you will have to check whether the power cord of the HP OfficeJet Pro 6978 printer device is directly connected to the electrical outlet and not through a surge protector or power strip.
  • Now shut down your computer device by closing all the active programs.
  • Then you will have turn on your HP OfficeJet Pro 6978 printer device.
  • Once your HP OfficeJet Pro 6978 printer device is turned on, you will have to turn on your computer device
  • Now move on with choosing the windows option.
  • From the windows menu, you will have to choose the devices and printers option.
  • From the devices and printers menu, you will have to choose the name and model of your printer device.
  • Once chosen, you will have to try to scan your files.
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